How long does delivery take?
UK orders take 8-14 working days. Orders to the US, Europe, Australia, and Canada take 10-20 business days.
What's your returns policy?
30 days from delivery. Opened beauty/skincare items can't be returned for hygiene reasons unless faulty — see our Refund Policy for full details.
Are your kids' products safe?
Every kids' product page lists age-suitability and full ingredients. We never make medical claims — just honest, gentle products with clear information so you can decide what's right for your child.
Can I see the ingredients before I buy?
Yes — full ingredient lists are on every product page, exactly as supplied by the manufacturer.
Is checkout secure?
Yes, all payments are processed through Shopify's secure checkout — we never see or store your card details.
Can I change or cancel my order?
Contact us as soon as possible after ordering — if it hasn't shipped yet, we'll do our best to change or cancel it.
Where do you ship to?
We ship to the UK, US, Europe (France, Germany, Italy, Spain, Netherlands, Belgium, Ireland, Austria, and Portugal), Australia, and Canada.
What currency will I be charged in?
You'll be charged in your local currency — GBP, USD, EUR, AUD, or CAD depending on where you're shopping from — shown clearly at checkout.
Will I pay customs fees on an international order?
Any applicable duties are calculated and shown at checkout, so there's nothing extra to pay on delivery.
How do I contact you?
Use our Contact page — we aim to respond within 24-48 hours.